About this Project

What is Zammad?

Zammad is an open-source, web-based ticketing and helpdesk system built on Ruby on Rails with PostgreSQL backend, designed for customer support and IT service management. It supports multi-channel communication (email, chat, phone, social media), offers features like SLA management, knowledge base, reporting, and role-based access control. Zammad integrates with LDAP/Active Directory for authentication, and provides REST and WebSocket APIs for automation and third-party integrations.

Why did I decide to do this

I love Zammad, always did since the day I found it. So for me it was no question of what ticket system I use, but how to deploy it.

A year ago or so, I would've just used Docker Compose, Container would start at boot.

Now that I'm more into this topic, I prefer rootless containers via Red Hat solution Podman.

Not only does this provide more security, but their mascot is way cuter too.

But with Podman compose, containers don't start at boot or login but need to be started manually. That's definitly not the proper sysadmin way.

So I recently got into Quadlets and knew I need to convert the compose Zammad provides into Quadlets.